{
  "licence": "CC BY 4.0",
  "credit": "The Doorman Fallacy, thedoormanfallacy.com",
  "cases": [
    {
      "slug": "dnb-2026",
      "url": "https://thedoormanfallacy.com/ledger/dnb-2026/",
      "company": "DNB Bank ASA",
      "short": "DNB",
      "country": "NO",
      "area": "Bank technology",
      "change": "About 400 roles cut as AI agents take on tasks.",
      "announced": "2026-10-06",
      "headcount": 400,
      "door": "Know Your Customer checks, customer data control and coding",
      "status": "too-early",
      "latest_update_date": "2026-10-06",
      "latest_update_summary": "The changes entail a workforce reduction of about 400 FTEs.",
      "missed": [],
      "last_checked": "2026-11-12",
      "next_review": "2027-02-12",
      "sources": 1
    },
    {
      "slug": "konecta-2026",
      "url": "https://thedoormanfallacy.com/ledger/konecta-2026/",
      "company": "Konecta",
      "short": "Konecta",
      "country": "IT",
      "area": "Customer service",
      "change": "670 more roles to go in Italy as automation cuts volumes.",
      "announced": "2026-09-15",
      "headcount": 670,
      "door": "Answering customer calls and making collections calls",
      "status": "too-early",
      "latest_update_date": "2026-09-22",
      "latest_update_summary": "Chiara Gribaudo filed a parliamentary question on the cuts.",
      "missed": [],
      "last_checked": "2026-11-12",
      "next_review": "2027-02-12",
      "sources": 6
    },
    {
      "slug": "tiktok-2026",
      "url": "https://thedoormanfallacy.com/ledger/tiktok-2026/",
      "company": "TikTok",
      "short": "TikTok",
      "country": "IE",
      "area": "Content moderation",
      "change": "300 net roles set to go as moderation work is automated.",
      "announced": "2026-07-01",
      "headcount": 300,
      "door": "Reviewing flagged videos and comments against policy",
      "status": "too-early",
      "latest_update_date": "2026-08-26",
      "latest_update_summary": "Automated systems removed 96.7 per cent of first-quarter takedowns.",
      "missed": [],
      "last_checked": "2026-11-12",
      "next_review": "2027-02-12",
      "sources": 5
    },
    {
      "slug": "le-progres-2026",
      "url": "https://thedoormanfallacy.com/ledger/le-progres-2026/",
      "company": "Le Progrès (Groupe EBRA)",
      "short": "Le Progrès",
      "country": "FR",
      "area": "Copy editing and layout",
      "change": "60 posts to be cut as AI tools take on editing and layout.",
      "announced": "2026-06-22",
      "headcount": 60,
      "door": "Editing and page layout",
      "status": "too-early",
      "latest_update_date": "2026-10-16",
      "latest_update_summary": "The SNJ representative said errors would deepen readers' existing distrust.",
      "missed": [],
      "last_checked": "2026-11-12",
      "next_review": "2027-02-12",
      "sources": 4
    },
    {
      "slug": "sparebanken-norge-2026",
      "url": "https://thedoormanfallacy.com/ledger/sparebanken-norge-2026/",
      "company": "Sparebanken Norge",
      "short": "Sparebanken Norge",
      "country": "NO",
      "area": "Retail banking",
      "change": "100 to 120 posts to go as AI takes over some tasks.",
      "announced": "2026-06-11",
      "headcount": 100,
      "door": "Anti-money-laundering work, spot checks and case-handling tools",
      "status": "too-early",
      "latest_update_date": "2026-06-11",
      "latest_update_summary": "Surplus staff will be offered a severance package, the chief executive says.",
      "missed": [],
      "last_checked": "2026-11-12",
      "next_review": "2027-02-12",
      "sources": 5
    },
    {
      "slug": "nielsen-italy-2026",
      "url": "https://thedoormanfallacy.com/ledger/nielsen-italy-2026/",
      "company": "Nielsen Media Service Italy",
      "short": "Nielsen Italy",
      "country": "IT",
      "area": "Audience measurement",
      "change": "42 of 136 staff to be dismissed as AI takes data work.",
      "announced": "2026-03-31",
      "headcount": 42,
      "door": "Producing TV and radio audience data",
      "status": "too-early",
      "latest_update_date": "2026-04-11",
      "latest_update_summary": "First meeting with the company set for 13 April in Milan.",
      "missed": [
        "memory"
      ],
      "last_checked": "2026-10-21",
      "next_review": "2027-01-21",
      "sources": 4
    },
    {
      "slug": "ing-2026",
      "url": "https://thedoormanfallacy.com/ledger/ing-2026/",
      "company": "ING Bank",
      "short": "ING",
      "country": "NL",
      "area": "Money-laundering checks",
      "change": "1,250 jobs cut, many in anti-money-laundering checks.",
      "announced": "2026-03-18",
      "headcount": 1250,
      "door": "Reviewing customer transactions for money-laundering signals",
      "status": "too-early",
      "latest_update_date": "2026-03-20",
      "latest_update_summary": "FNV Finance: efficiency gains are not turned into shorter working weeks.",
      "missed": [],
      "last_checked": "2026-10-21",
      "next_review": "2027-01-21",
      "sources": 2
    },
    {
      "slug": "teleperformance-2026",
      "url": "https://thedoormanfallacy.com/ledger/teleperformance-2026/",
      "company": "Teleperformance",
      "short": "Teleperformance",
      "country": "FR",
      "area": "Customer service",
      "change": "3,300 roles to go in an AI-linked restructuring.",
      "announced": "2026-03-17",
      "headcount": 3300,
      "door": "Answering routine customer calls",
      "status": "strained",
      "latest_update_date": "2026-07-28",
      "latest_update_summary": "Unions denounce an 'overuse' of artificial intelligence at the Le Mans site.",
      "missed": [],
      "last_checked": "2026-11-12",
      "next_review": "2027-02-12",
      "sources": 5
    },
    {
      "slug": "izzi-2026",
      "url": "https://thedoormanfallacy.com/ledger/izzi-2026/",
      "company": "Izzi (Grupo Televisa)",
      "short": "Izzi",
      "country": "MX",
      "area": "Customer service",
      "change": "980 roles cut as AI takes over telephone customer service.",
      "announced": "2026-02-27",
      "headcount": 980,
      "door": "Answering customer telephone calls",
      "status": "too-early",
      "latest_update_date": "2026-05-14",
      "latest_update_summary": "980 positions eliminated at the close of 2025, 15.5% of the 2023 workforce.",
      "missed": [],
      "last_checked": "2026-11-12",
      "next_review": "2027-02-12",
      "sources": 3
    },
    {
      "slug": "dinero-2026",
      "url": "https://thedoormanfallacy.com/ledger/dinero-2026/",
      "company": "Dinero",
      "short": "Dinero",
      "country": "DK",
      "area": "Customer support",
      "change": "10 support roles not refilled as AI takes enquiries.",
      "announced": "2026-02-23",
      "headcount": 10,
      "door": "Answering customer support enquiries",
      "status": "too-early",
      "latest_update_date": "2026-02-23",
      "latest_update_summary": "Dinero's AI can take just over 71% of customer enquiries.",
      "missed": [],
      "last_checked": "2026-10-21",
      "next_review": "2027-01-21",
      "sources": 2
    },
    {
      "slug": "mercado-libre-2026",
      "url": "https://thedoormanfallacy.com/ledger/mercado-libre-2026/",
      "company": "Mercado Libre",
      "short": "Mercado Libre",
      "country": "AR",
      "area": "UX writing",
      "change": "119 UX and content roles cut as designers use AI to write.",
      "announced": "2026-01-08",
      "headcount": 119,
      "door": "Writing app text, messages and content flows",
      "status": "strained",
      "latest_update_date": "2026-03-23",
      "latest_update_summary": "Court orders Mercado Libre to re-admit one dismissed worker.",
      "missed": [
        "judgment",
        "signal",
        "slack"
      ],
      "last_checked": "2026-10-21",
      "next_review": "2027-01-21",
      "sources": 8
    },
    {
      "slug": "ccf-2025",
      "url": "https://thedoormanfallacy.com/ledger/ccf-2025/",
      "company": "Crédit Commercial de France (CCF)",
      "short": "CCF",
      "country": "FR",
      "area": "Bank operations",
      "change": "1,250 roles cut; CEO says AI removed back-office jobs.",
      "announced": "2025-12-02",
      "headcount": 1250,
      "door": "Processing operational files such as mortgage applications.",
      "status": "holding",
      "latest_update_date": "2026-07-30",
      "latest_update_summary": "CCF returned to profit in the first half of 2026 with 62 million euros.",
      "missed": [],
      "last_checked": "2026-11-12",
      "next_review": "2027-11-12",
      "sources": 5
    },
    {
      "slug": "allianz-partners-2025",
      "url": "https://thedoormanfallacy.com/ledger/allianz-partners-2025/",
      "company": "Allianz Partners",
      "short": "Allianz Partners",
      "country": "DE",
      "area": "Customer service",
      "change": "1,500 to 1,800 roles cut as AI takes on calls and claims.",
      "announced": "2025-11-26",
      "headcount": 1800,
      "door": "Answering customer calls and taking claims notifications",
      "status": "too-early",
      "latest_update_date": "2026-07-08",
      "latest_update_summary": "The chief executive confirmed cuts of 1,500 to 1,800 jobs across Europe.",
      "missed": [],
      "last_checked": "2026-11-12",
      "next_review": "2027-02-12",
      "sources": 5
    },
    {
      "slug": "abn-amro-2025",
      "url": "https://thedoormanfallacy.com/ledger/abn-amro-2025/",
      "company": "ABN AMRO Bank N.V.",
      "short": "ABN Amro",
      "country": "NL",
      "area": "Bank support work",
      "change": "5,200 net roles cut by 2028 as AI takes on some tasks.",
      "announced": "2025-11-25",
      "headcount": 5200,
      "door": "Routine customer questions, admin work and money-laundering checks.",
      "status": "holding",
      "latest_update_date": "2026-08-12",
      "latest_update_summary": "Total reduction since end-2024 about 45% of the 2028 target.",
      "missed": [],
      "last_checked": "2026-11-12",
      "next_review": "2027-11-12",
      "sources": 7
    },
    {
      "slug": "salesforce-2025",
      "url": "https://thedoormanfallacy.com/ledger/salesforce-2025/",
      "company": "Salesforce, Inc.",
      "short": "Salesforce",
      "country": "US",
      "area": "Customer support",
      "change": "Support headcount fell from 9,000 to about 5,000.",
      "announced": "2025-09-04",
      "headcount": 4000,
      "door": "Answering customer support queries and conversations",
      "status": "too-early",
      "latest_update_date": "2026-02-03",
      "latest_update_summary": "Salesforce denies laying off 4,000 and cites redeployment.",
      "missed": [],
      "last_checked": "2026-11-12",
      "next_review": "2027-02-12",
      "sources": 2
    },
    {
      "slug": "atlassian-2025",
      "url": "https://thedoormanfallacy.com/ledger/atlassian-2025/",
      "company": "Atlassian",
      "short": "Atlassian",
      "country": "AU",
      "area": "Customer service",
      "change": "150 support roles cut; AI self-service in contact form.",
      "announced": "2025-07-30",
      "headcount": 150,
      "door": "Answering customer support contacts",
      "status": "holding",
      "latest_update_date": "2025-09-10",
      "latest_update_summary": "A spokesperson says customer experience improvements reduced support needs.",
      "missed": [],
      "last_checked": "2026-10-21",
      "next_review": "2027-10-21",
      "sources": 4
    },
    {
      "slug": "cba-2025",
      "url": "https://thedoormanfallacy.com/ledger/cba-2025/",
      "company": "Commonwealth Bank of Australia",
      "short": "CBA",
      "country": "AU",
      "area": "Customer service",
      "change": "45 roles cut as AI voice bot takes calls; later reversed.",
      "announced": "2025-07-28",
      "headcount": 45,
      "door": "Answering simple inbound customer phone enquiries",
      "status": "reversed",
      "latest_update_date": "2025-08-21",
      "latest_update_summary": "CBA said its assessment was in error and the 45 roles were not redundant.",
      "missed": [
        "slack"
      ],
      "last_checked": "2026-10-21",
      "next_review": null,
      "sources": 2
    },
    {
      "slug": "ibm-2025",
      "url": "https://thedoormanfallacy.com/ledger/ibm-2025/",
      "company": "IBM",
      "short": "IBM",
      "country": "US",
      "area": "Human resources",
      "change": "HR partners fell from 1,500 to 350 as AskHR took over.",
      "announced": "2025-05-06",
      "headcount": 1150,
      "door": "Answering routine manager queries on HR policy, sick time and benefits",
      "status": "holding",
      "latest_update_date": "2025-11-06",
      "latest_update_summary": "NPS scores bumped up to +35 and now sit at +74.",
      "missed": [],
      "last_checked": "2026-11-12",
      "next_review": "2027-11-12",
      "sources": 4
    },
    {
      "slug": "telenor-2024",
      "url": "https://thedoormanfallacy.com/ledger/telenor-2024/",
      "company": "Telenor Norge AS",
      "short": "Telenor",
      "country": "NO",
      "area": "Customer service",
      "change": "Just over 100 roles cut; Rørvik customer centre closed.",
      "announced": "2024-04-03",
      "headcount": 100,
      "door": "Answering customer chats manually",
      "status": "too-early",
      "latest_update_date": "2024-10-10",
      "latest_update_summary": "Telenor announced its Kristiansand office would close from 1 September 2025.",
      "missed": [],
      "last_checked": "2026-11-12",
      "next_review": "2027-02-12",
      "sources": 4
    },
    {
      "slug": "klarna-2024",
      "url": "https://thedoormanfallacy.com/ledger/klarna-2024/",
      "company": "Klarna",
      "short": "Klarna",
      "country": "SE",
      "area": "Customer service",
      "change": "Chat assistant took on work of 700 employees.",
      "announced": "2024-02-27",
      "headcount": 700,
      "door": "Answering customer service chats and routine queries",
      "status": "partly-reversed",
      "latest_update_date": "2025-05-09",
      "latest_update_summary": "Klarna plans a recruitment drive so customers can reach a person.",
      "missed": [
        "signal"
      ],
      "last_checked": "2026-10-21",
      "next_review": "2027-04-21",
      "sources": 2
    },
    {
      "slug": "duolingo-2024",
      "url": "https://thedoormanfallacy.com/ledger/duolingo-2024/",
      "company": "Duolingo",
      "short": "Duolingo",
      "country": "US",
      "area": "Content and translation",
      "change": "About 10% of contractors cut as GPT translates sentences.",
      "announced": "2024-01-09",
      "headcount": null,
      "door": "Translating sentences and writing lesson content",
      "status": "too-early",
      "latest_update_date": "2025-06-09",
      "latest_update_summary": "CEO says he did not expect the blowback to the AI-first memo.",
      "missed": [],
      "last_checked": "2026-10-21",
      "next_review": "2027-01-21",
      "sources": 3
    },
    {
      "slug": "dukaan-2023",
      "url": "https://thedoormanfallacy.com/ledger/dukaan-2023/",
      "company": "Dukaan",
      "short": "Dukaan",
      "country": "IN",
      "area": "Customer service",
      "change": "23 of 26 support roles cut as an AI chatbot took over.",
      "announced": "2023-07-11",
      "headcount": 23,
      "door": "Answering customer support queries",
      "status": "too-early",
      "latest_update_date": "2023-07-14",
      "latest_update_summary": "Shah defended the move and said he regretted discussing layoffs on Twitter.",
      "missed": [],
      "last_checked": "2026-11-12",
      "next_review": "2027-02-12",
      "sources": 4
    }
  ]
}